RETURNS / WARRANTY

RETURNS

All orders from Prometheus Fire Designs (PFD) may be returned within 30 days for a full refund(minus shipping & handling). In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call +1-702-236-3830 to obtain an RMA# from a PFD representative.

All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned.

PFD is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since PFD cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

WARRANTY

.Prometheus Fire Designs (PFD) warrants its products to be free from defective material and workmanship for the period of time indicated below for each product line. The warranty time periods listed below are from the original date of purchase. PFD agrees to repair or replace, at its sole discretion, a defective product if returned to PFD within the warranty period and accompanied by proof of purchase. This warranty does not extend to any PFD products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than PFD. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call +1-702-236-3830.

ELECTRONIC IGNITION SYSTEMS

(AWEIS MCG/SCG/HCG/XHCG, SUBEIS CG, Vulcan FMCG, Automated Tiki Torches)

 

Residential: All electronic ignition systems are warranted for (3) years.
Commercial: All electronic ignition systems are warranted for (1) year.
As part of the warranty

AWEIS MCG/SCG/HCG/XHCG, SUBEIS CG, Vulcan FMCG, Automated Tiki Torches)

Residential: All electronic ignition systems are warranted for (3) years.
Commercial: All electronic ignition systems are warranted for (1) year.
As part of the warranty, in the event a system has to be replaced due to a defect/malfunction of the system, PFD will replace the system free of charge. This warranty does not cover labor costs. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty.

, in the event a system has to be replaced due to a defect/malfunction of the system, PFD will replace the system free of charge. This warranty does not cover labor costs. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty.

BOWLS

All Decorative Bowls are warranted for (2) years from delivery date against any manufacturing defect or structural failure. Small stress cracks and surface crazing are a natural occurrence in concrete and not covered by warranty.

FIRE RINGS / BURNER BARS

All 316 marine grade fire rings / burner bars have a lifetime warranty against rusting, cracking, and warping.

© 2019 by Prometheus Fire Designs LLC 

+1-702-236-3830